Privacy Policy

Last updated:

Introduction

At Flameuacandles, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase our stationery and creative goods.

Information We Collect

We collect information that you provide directly to us, including your name, email address, phone number, and mailing address when you contact us or make a purchase. We also collect information about your browsing behavior on our website.

How We Use Your Information

We use the information we collect to process your orders, respond to your inquiries, improve our products and services, and communicate with you about our stationery and creative goods offerings. We may also use your information to send you promotional materials if you have opted in to receive them.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, but only to the extent necessary to provide these services.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving promotional communications from us by contacting us directly.

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data where it is no longer needed or where you withdraw consent.
Object to or restrict certain types of processing, including direct marketing.
Request data portability, where applicable under relevant law.

Legal Bases for Processing (GDPR)

Where applicable, we rely on the following legal bases under the General Data Protection Regulation (GDPR) to process your personal information:

Performance of a contract, for example when we process your data to fulfill an order you place with us.
Legitimate interests, such as improving our website, maintaining security, and understanding how visitors use our services.
Consent, for example when you subscribe to marketing communications or allow the use of certain cookies and similar technologies.
Compliance with legal obligations, when we are required to retain or share certain information.

International Data Transfers

Your personal information may be processed and stored in countries other than the one in which you are located. Where we transfer data to service providers located outside your jurisdiction, we take appropriate measures to protect your information in accordance with applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order and transaction information is retained for the period needed to manage your purchase and to comply with accounting and legal requirements.
Contact and inquiry information is retained for a reasonable time after we have responded to your request.
Marketing preferences are retained until you withdraw your consent or object to further communications.

Children's Privacy

Our website and products are intended for a general audience and are not directed to individuals under the age that requires parental consent under applicable law. We do not knowingly collect personal information from such individuals. If we become aware that we have collected personal information from a person in this category, we will take steps to delete it.

Third-Party Services

We may use third-party services to help us understand how visitors use our website and to deliver relevant content.

Google Ads conversion tracking and remarketing tools may be used to understand the effectiveness of our advertising and to show you content that may match your interests.
Google Analytics may be used to collect aggregated information about website traffic and usage patterns.
The Google Maps API is used to display our store location on the map embedded on our website.

These third-party providers process information in accordance with their own privacy policies. You can manage many of these technologies through your browser settings or through tools provided by these third parties.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze how visitors use our pages, and, where applicable, to support advertising and measurement tools.

Essential cookies are required for the website to function properly and to provide core features.
Analytics cookies help us understand how visitors interact with our content so we can improve navigation and page layout.
Advertising cookies may be used together with third-party partners to show relevant content and measure the performance of campaigns.

For more detailed information about the cookies we use and how you can manage them, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at requestY3mxs9K1m or call us at +1 (832) 433-7837.