Return Policy

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Return Period and Eligibility

At Flameuacandles, we want you to be completely satisfied with your stationery and creative goods purchase.

• Items may generally be returned within 30 days of purchase.
• Products must be in their original condition and packaging, without signs of use that go beyond what is needed to check the item.
• A valid receipt or proof of purchase is required for all returns.

Return Process

To initiate a return, please contact us at requestY3mxs9K1m or call +1 (832) 433-7837. We will provide you with return instructions and a return authorization number. All returns must include the original receipt or proof of purchase.

Cost of Return Shipping

Unless otherwise specified at the time of purchase or required by applicable law, you are generally responsible for the cost of shipping items back to us.

• If a return is due to our error or a confirmed defect in the product, we will cover reasonable return shipping costs.
• For voluntary returns, such as a change of preference, return shipping costs are typically not refunded.

Refund Policy and Procedure

Once we receive and inspect your returned items, we will process your refund to the original payment method, subject to the conditions below.

• We will notify you when we have received and reviewed your return.
• Approved refunds are issued to the original payment method.
• Refunds usually appear in your account within a time frame determined by your payment provider.
• Original shipping costs are generally non-refundable, unless the return results from our error or a confirmed defect.

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including personalized or custom-made stationery items, opened art supply sets, and items that have been used or damaged by the customer.

Order Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible after placing it.

• Orders that have not yet been processed or shipped may be cancelled, and we will arrange a refund in line with our refund procedure.
• If your order has already been shipped, you may need to follow the standard return process after receiving the items.

Exchanges

We are happy to exchange items for a different size, color, or style, subject to availability. Please contact us to arrange an exchange. You may be responsible for return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, and we will cover all return shipping costs.

General Legal Requirements

Our return and refund practices are applied in accordance with applicable consumer protection and commercial laws. Nothing in this Return Policy is intended to limit rights that you may have under mandatory provisions of law.

Contact Us

If you have any questions about our return policy, please contact us at requestY3mxs9K1m or call us at +1 (832) 433-7837. Our team is here to help ensure your satisfaction with our stationery and creative goods.